Privacy Policy

1. Who we are

Customer Perspective is a service run by Mark Petty trading as Ranch Studios. In this Privacy Policy, “we”, “us”, and “our” refer to Mark Petty trading as Ranch Studios operating Customer Perspective.

If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at hello@customerperspective.co.uk.

2. What personal data we may collect

We may collect and process personal data that you provide to us directly, including:

• your name;
• your email address;
• your telephone number, if you provide one;
• business name and business contact details;
• location details for the business or venue to be evaluated;
• any information you include when contacting us by email or otherwise communicating with us; and
• any information submitted through our enquiry form.

Even where we work with businesses, business contact details such as named email addresses may still be personal data.

3. How we collect personal data

We collect personal data when you:

• submit an enquiry through our enquiry form, hosted by Tally.so;
• contact us by email;
• provide location details or other information in connection with arranging a service; or
• otherwise communicate with us about a booking or enquiry.

4. Enquiry form and Tally.so

Our enquiry form is hosted by Tally.so, a third-party form service operated by Tally BV, a company based in Belgium (EU). When you submit an enquiry, the information you provide is collected and stored by Tally.so on our behalf. Tally.so acts as a data processor in this context.

Tally.so is GDPR compliant and stores form data on servers within the European Union. You can view Tally's privacy information at https://tally.so/help/privacy-policy.

Payments are arranged separately by email and are not processed through the enquiry form.

5. How we use personal data

We may use personal data to:

• respond to enquiries and communicate with you;
• arrange, deliver, and administer our services;
• request and manage the location details needed to carry out a booking;
• process and record bookings and payments;
• maintain business records and internal administration; and
• comply with legal, accounting, or regulatory obligations.

6. Legal bases for processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• performance of a contract or taking steps at your request before entering into a contract;
• our legitimate interests in operating, managing, and improving our business and services; and
• compliance with legal obligations.

7. Cookies and website tracking

We do not intentionally use cookies or similar tracking technologies on this website for analytics, advertising, or profiling.

However, server logs, hosting systems, or essential technical services may automatically process limited technical information such as IP addresses, browser type, or device information for security, performance, and operational purposes.

8. Sharing personal data

We do not sell personal data.

We may share personal data only where necessary, including with:

• Tally.so, as the provider of our enquiry form, acting as a data processor on our behalf;
• hosting, email, or technology providers used to operate our website or business communications; and
• professional advisers or authorities where required by law or reasonably necessary to protect our legal rights.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to manage bookings, maintain records, resolve disputes, and comply with legal, tax, or accounting requirements.

How long we keep data may vary depending on the nature of the enquiry, booking, or legal obligation.

10. Data security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, misuse, loss, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on your circumstances and applicable law, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion of data, object to processing, request restriction of processing, or request transfer of your data where applicable.

To exercise any of these rights, please contact us at hello@customerperspective.co.uk.

12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. You should review their privacy policies separately.

13. Children's privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operations, legal obligations, or data practices. The latest version will always be posted on this page.

15. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact hello@customerperspective.co.uk.